Privacy Policy

The Ribbon Factory (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and share your information.

Information We Collect

When you interact with us, we may collect the following information:

  • Your name, email address, phone number, and postal address

  • Enquiry details submitted through our website

  • Any other information you voluntarily provide (e.g., artwork, customisation requests, or order details)

How We Store Your Information

  • Website enquiries are backed up on our secure website systems and stored in cloud drives.

  • We take reasonable measures to safeguard your information from unauthorised access, loss, misuse, or disclosure.

How We Use Your Information

We may use your information for purposes including:

  • Responding to your enquiries and fulfilling orders

  • Providing updates about your order or our services

  • Sending you marketing communications (where permitted by law)

  • Sending promotional items, samples, or gifts to your postal address

  • Improving our website, products, and services

Sharing Your Information

We may share your information with:

  • Our marketing and branding partners who assist with promotional campaigns and communications

  • Service providers who support our operations (e.g., IT or cloud service providers)

    We will never sell your personal information to third parties.

Marketing Communications

From time to time, we may use your information to send promotional offers, newsletters, or marketing updates. You can opt out of receiving these communications at any time by following the unsubscribe link in our emails or contacting us directly.

Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to your personal information

  • Opt out of marketing communications

  • Request deletion of your personal data (subject to our legal obligations)

Cookies & Website Use

Our website may use cookies or tracking technologies to improve your browsing experience and analyse website performance. You may adjust your browser settings to refuse cookies, though this may affect website functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the effective date clearly indicated.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us:

The Ribbon Factory

Level 4, 97 Boundary St

West End QLD 4101

Phone: 07 3184 4123

info@theribbonfactory.com.au